Exchange & Store Credit Conditions
To be eligible for an exchange or store credit, please ensure that:
The item is returned in its original packaging with all designer tags and labels firmly attached.
The item was purchased within the last 14 days.
The garment is in its original condition—unworn, unwashed, unaltered, and free of any perfumes, makeup, or marks.
Note: Custom-tailored or altered abayas cannot be returned or exchanged unless there is a clear manufacturing defect.
How to Initiate an Exchange
To start an exchange request, please contact our customer care team with your order number and details of the item you wish to exchange:
WhatsApp Support: Message us directly on +91 92261 34386 for the quickest service.
Email: abayacompany.in@gmail.com
Once your exchange request is reviewed and approved, our team will provide you with the return shipping instructions and address.
Processing Exchanges & Store Credit
Once we receive your returned package, our team will inspect the garment to ensure it meets our conditions.
No Refunds: Please note that all sales are final, and we do not issue cash, credit card, or bank refunds under any circumstances.
Size/Style Exchanges: We will process and ship your newly requested size or product as soon as the original garment passes our quality inspection.
Store Credit: If you prefer not to choose an immediate replacement item, we will issue a digital store credit code equal to your original purchase amount. This credit can be applied to any future order on our website.
Shipping Costs
Standard Exchanges: Customers are responsible for paying their own shipping costs for sending items back to us. Shipping costs are non-refundable.
Defective or Wrong Items: If you receive a damaged garment or the incorrect order, Abaya Company will cover all exchange shipping and replacement fees to fix the issue.
Contact Us
If you have any questions regarding sizing, fit, or our exchange policy, please reach out to our team instantly via WhatsApp at +91 92261 34386.